FAQs

What is the OAK Series?

It our way of letting you know that the special and amazing piece you have purchased is One of A Kind, meaning there is no other piece like it!!! Once made, we do not replicate that piece in the same fabric, pattern or style/shape. There may be a similar rendition, but not the same.

How Do I Know If It is My Size?

A sizing chart is provided for each outfit, except the 'one size' pieces.

There is something wrong with my order, how do I go about addressing this?

Please send us an email @ sales@tinolyj.shop and we will take it from there.

 What happens if I need to return or exchange a piece?

 Don’t worry, if there was an issue with your purchase, please contact us via email @ sales@tinolyj.shop within 72 hours of delivery. Kindly include a photo and a detailed description in your email, and if its okay with you, we may be able to get on a video call to address the issue. In cases where the situation cannot be addressed or fixed, we will be glad to take the outfit off your hands and consider issuing a refund. Please note, shipping cost will not be refunded.

Now, because we are so sure that you will totally love all our pieces, we will not be offering returns and exchanges at this time, only on a case-by-case basis. So! Send that email 😊